Engineered hanger systems for cleaner, centered steel joist installations.
PRIVACY

Privacy Policy

This policy explains what information MCL Hangers may collect through the website, why we use it, when it may be shared, and the choices available to you.

Scope of This Privacy Policy

This Privacy Policy explains how MCL Hangers collects, uses, discloses, and protects personal information when you visit our website, create an account, request a quote, place an order, contact us, or otherwise interact with our online services.

Information We Collect

Depending on how you use the website, we may collect information such as your name, company, email address, phone number, billing and shipping addresses, account details, order and quote information, product interests, messages you send us, and other information you choose to provide.

We may also collect technical information automatically, such as IP address, browser type, device information, referring pages, pages viewed, approximate location derived from IP address, and interaction data generated through cookies or similar technologies.

How We Use Information

We may use personal information to:

  • respond to questions, quote requests, distributor inquiries, and support requests;
  • process, confirm, fulfill, and support orders;
  • manage customer accounts and transaction records;
  • communicate about products, availability, shipping, documentation, or service updates;
  • improve website performance, usability, security, and content;
  • detect fraud, abuse, or security incidents;
  • comply with legal, tax, accounting, and regulatory obligations.

Ecommerce and Payment Information

When you place an order, payment information may be collected and processed by the payment service provider configured for the store. Depending on that provider, MCL Hangers may receive transaction status, payment method details, and other limited payment-related information, but may not receive or store your full payment-card number.

Payment providers process information under their own privacy and security practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for site operation, shopping-cart and account functionality, preferences, security, analytics, and performance. Your browser may allow you to block or delete cookies, but disabling necessary cookies may affect website functionality.

How We Share Information

We may share personal information with service providers that help us operate our business, such as website hosting, ecommerce, payment processing, shipping, email, analytics, security, accounting, and professional-service providers. We may also share information when required by law, to protect rights or safety, in connection with a business transaction, or when you direct us to do so.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, business records, tax and accounting requirements, dispute resolution, security, and legal compliance. Retention periods vary based on the type of information and our obligations.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

Your Choices and Privacy Rights

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate recordkeeping requirements. You may also opt out of non-transactional marketing messages by using the unsubscribe method provided in the message or by contacting us.

Residents of certain U.S. states may have additional privacy rights under applicable state law. We will process verified requests as required by the law that applies to you.

Children’s Privacy

The website is intended for business and general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and MCL Hangers is not responsible for how those third parties collect or use information.

Changes to This Policy

We may update this Privacy Policy as our website, services, business practices, or legal obligations change. The “Last updated” date at the top of this page identifies the current version.

Have a privacy question or request?

Contact us and include enough information for our team to understand and verify your request.

emorgan@mclhangers.com